FAQs
Where is ALY based?
ALY is based in the United Kingdom. All items are shipped from our UK facilities.
What are your shipping options and costs?
We offer the following shipping options:
- Domestic Shipping (United Kingdom):
- Free standard on orders over £25 & free express shipping on orders over £35
- Standard Delivery - £4.25 (2 to 4 business days)
- Express Delivery - £4.99 (1 to 3 business days)
- International Shipping:
- European Union:
- Express Delivery: 2 to 7 business days for £18.00
- Standard Delivery: 5 to 10 business days for £15.00
- Rest of the World:
- Express Delivery: 3 to 5 business days for £18.00
- Standard Delivery: 10 to 15 business days for £19.99
- Express Delivery: 6 to 7 business days for £23.99
- For more info see our shipping policy
- European Union:
How do I contact customer support?
You can contact our customer support team via email at support@inaly.co.uk or by filling out the contact form on our website. We are here to assist you with any queries or issues you may have.
What is your return policy?
We offer a 14-day return policy for all our products. To initiate a return, please fill out the contact form or send an email to support@inaly.co.uk. For more details, please see our returns policy.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email. You can track your order by creating an account and logging in to track the status of your delivery.
What payment methods do you accept?
We accept a variety of payment methods including:
- Apple Pay
- Visa
- MasterCard
- American Express
- Maestro
- Diners Club
- Shop Pay
- Discover
- Union Pay
- Google Pay